Refund Policy

1. Refund Policy

Timeframe:

Customers may return products within 24 hours of receiving the order only, due to the perishable nature of food products.

Return Conditions:

The product must be in its original, unopened packaging.

The product must be in good condition and not damaged.

The store reserves the right to inspect the product before approving the return.

Non-Returnable Cases:

Products that have been opened or used.

Products damaged due to misuse or improper storage by the customer.

Products purchased as special orders or under promotional offers (depending on the case).

2. Shipping Costs

If the product is defective or damaged due to the store or during shipping, the store will cover the shipping costs.

If the return is without a valid reason (e.g., customer changed their mind), the customer is responsible for all shipping costs.

3. Order Cancellation

Orders can be canceled before shipment without any fees.

Once the order is shipped, cancellation is only possible through the return process according to the return policy.

4. Refund Process

Refunds will be issued using the original payment method within 14 business days after reviewing and approving the return request.

5. General Terms

The store reserves the right to accept or reject any order that does not meet the policy conditions.

Products purchased via coupons or special offers may not be eligible for returns.

We appreciate your visit and wish you a healthy and enjoyable shopping experience.