FAQs

1. How can I place an order from Golden Nuts Store?

Add your desired products to the cart.

Go to the cart and click "Proceed to Checkout".

Enter your personal details and make sure to include the delivery address.

Choose your preferred payment method.

Click "Confirm Order".

2. When will out-of-stock items be available again?

There is no fixed time for restocking products. However, we constantly work on restocking as quickly as possible.

3. Is Golden Nuts Store certified by the Ministry of Commerce?

Yes, and you can view our e-commerce certification.

4. What payment methods are available?

We offer the latest and most secure payment options:

Credit/Debit Cards: Mada, Visa, MasterCard

Apple Pay

Google Pay

STC Pay

Tamara

Tabby

MISpay (Coming Soon)

Imkan (Coming Soon)

Madfoua (Coming Soon)

Mokafaa Rewards (Coming Soon)

5. How long will my item be reserved if I choose bank transfer?

The item will be reserved for 24 hours from the time your order is received. If payment is not made and a bank transfer slip is not uploaded within that time, the order will be canceled, and the item will be released.

6. Is my order confirmed immediately after transferring the amount to your bank account?

Your order will be confirmed once you upload the bank transfer receipt to the store for verification. After confirmation, the order will be processed.

7. I made a bank transfer but forgot to upload the receipt, and my order was canceled. What should I do?

No worries! Please contact customer support via WhatsApp, provide all necessary details along with proof of payment, and we’ll verify and process your order promptly.

8. I need more details about a specific product. Can I ask?

Absolutely! We’re happy to help. Please contact us via our available communication channels.

9. Can I add or remove items after placing my order?

Yes, you can modify your order before it’s handed over to the shipping company by contacting us through one of our channels.

10. What if I receive a damaged or defective product?

Our team takes great care in packaging and inspecting products before shipping. If your item arrives damaged, please contact us immediately so we can resolve the issue.

11. Do you offer cash on delivery?

No, this option is currently not available.

12. Is it safe to pay by card on Golden Nuts Store? Are there any extra fees?

Yes, payment is 100% safe. The website uses HTTPS secure encrypted connection, and no additional fees are charged to the customer for card payments.

13. What does the status “Awaiting Payment” mean?

It means your order was received successfully, but you still need to complete the payment.

Note: This status typically applies to bank transfer payments, which must be completed within 24 hours, or the order will be canceled.

14. What does the status “Under Review” mean?

Your order is currently being reviewed to ensure everything is clear or to verify specific details.

15. What does the status “In Progress” mean?

Your order is currently being prepared and will be shipped soon.

16. What does the status “Completed” mean?

Your order has been handed over to the shipping company and is on its way to you.