Shipping and Delivery

At Golden Nuts, we are committed to providing an exceptional shopping experience — from the moment you place your order to the moment your product is delivered, with a focus on full attention to after-sales service. We believe that our customers are the foundation of our success, and we’re pleased to share our shipping and delivery details, allowing you to track your order with ease and confidence.

1. Shipping Companies & Delivery Fees

A. Store Courier (Golden Nuts):

Riyadh: SAR 15

B. Redbox:

All cities in Saudi Arabia: SAR 13

C. Saudi Post | SPL:

All cities in Saudi Arabia: SAR 26

D. Aramex:

All cities in Saudi Arabia: SAR 29

E. SMSA:

All cities in Saudi Arabia:

Door-to-door delivery: SAR 30

Branch pick-up: SAR 23

GCC countries: From SAR 50 to SAR 95

2. Delivery Times

Within Saudi Arabia:

Delivery usually takes 2 to 5 business days in major cities. It may take slightly longer during high seasons or holidays.

Outside Saudi Arabia:

International shipping typically takes 5 to 15 business days. Customs fees may apply depending on the destination country's regulations.

3. Order Tracking

Once your order status is updated to "Processed", you will receive a tracking number and direct link via email or WhatsApp to monitor your shipment until it arrives.

You can also track your order by logging into your account:

Log in to your account

Click on the notifications icon

Select the order you want to track

You’ll see all order details including the tracking number and link to the courier’s website

4. General Terms

Delivery times are estimated and depend on the courier; Golden Nuts is not responsible for delays.

Door-to-door delivery may not be available in remote or rural areas.

Customs duties for international orders are the customer's responsibility.

Shipping companies operate Saturday to Thursday; Friday and public holidays are non-working days.

Shipping fees are non-refundable if the customer fails to receive the order for any reason, including free shipping.

GCC Shipping Policy

1. Customs Duties:

All customs fees, taxes, and import duties are the responsibility of the customer. These are not included in the product price or shipping cost.

2. Return & Compensation Policy:

Returns for international shipments are not accepted.

Compensation is only considered in exceptional cases as evaluated by our customer service team.

If your shipment has any issues, please contact us within 7 days of receiving the order.

3. Shipping & Delivery:

Shipping costs and estimated delivery times vary by destination and are calculated at checkout.

While we strive to deliver on time, we are not liable for delays due to customs clearance or other external factors.

4. Important Notes:

By placing an order, you agree to cover any customs or additional shipping fees for your country.

This policy applies to all international orders.

If you have any questions or need assistance, don’t hesitate to contact us — we’re always happy to help!